Tide & Tail Store Policies

Thank you for supporting Tide & Tail. Our goal is to provide thoughtful digital resources that help dog owners create calmer routines, stay organized, and enjoy everyday life with their pets.

Please review the policies below before purchasing.

Digital Products & Downloads

All Tide & Tail products are digital downloads unless explicitly stated otherwise. No physical items will be shipped.

After completing your purchase, you will receive access to your digital file(s) through the email address provided at checkout. Please make sure your email address is entered correctly.

If you experience an issue accessing your download, please contact us and we will be happy to help troubleshoot.

Refunds, Returns, & Exchanges

Due to the instant-access nature of digital products, all sales are final.

We are unable to offer refunds, returns, or exchanges once a digital product has been purchased and delivered. Please review product descriptions, images, and included details carefully before purchasing to ensure the product is the right fit for your needs.

If you experience a technical issue with your file or did not receive your download, please reach out and we will assist you.

Personal Use License

All Tide & Tail digital products are created for personal use only. Your purchase grants you a non-transferable personal-use license. You may print and use the files for yourself and your household.

You may not:

  • Resell, redistribute, or share digital files

  • Upload files to websites, marketplaces, or file-sharing platforms

  • Modify files for resale or commercial purposes

  • Claim the designs, templates, or content as your own

  • Use purchased files to create products for sale

If you are interested in commercial licensing, please contact us.

Copyright & Intellectual Property

All Tide & Tail designs, templates, written content, graphics, and digital products are protected by copyright. Purchasing a digital product does not transfer ownership rights or copyright. All intellectual property remains the property of Tide & Tail / Third Tide.

Printing & Product Use

Tide & Tail printables are designed for convenient at-home use.

Please note:

  • Colors may vary slightly depending on your monitor, printer, and paper settings.

  • Printing costs and supplies are the responsibility of the customer.

  • Customers are responsible for selecting the correct printing settings for their needs.

Educational & Informational Disclaimer

Tide & Tail resources are designed to support organization, planning, and everyday pet care routines.

Our products are not a substitute for professional veterinary advice, diagnosis, treatment, or emergency care. Always consult a qualified veterinarian regarding your pet’s health, nutrition, behavior, and medical needs.

Affiliate Disclosure

Some Tide & Tail resources may include recommended products or affiliate links. If you purchase through one of these links, Tide & Tail may earn a small commission at no additional cost to you.

We only share products and resources we believe may be helpful to our community.

Privacy

Customer information is handled according to our Privacy Policy. We use customer information to process orders, deliver products, provide support, and share updates when permission has been provided.

Contact

Questions about an order, download, or policy?

Please contact Tide & Tail through our website contact form, and we will be happy to assist.